Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client service team is educated to instantly care for all shared plans clients’ queries and information requests. Through our ticketing system, you will be able to submit your request and a support staff member will go back to you in only maximum sixty minutes. Basically, practice has shown that the standard reaction time frame is 20 minutes.

  • Top quality support service

  • A Top–quality Support Service

  • You can email us 24x7x365 with any concern you may have to do with our services. We’ve got employees on duty on a regular basis to offer support anytime necessary. Feel free to use the ticketing system or drop a message any time, alternatively you can pick–up the telephone or make use of the online chat during working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • If you wish guidance while performing tasks within the Control Panel, you’ll be able to always just click the Help button and see your concern in the selection of articles that will appear. We have as well turned the vast majority of articles and reviews into video lessons. The list of educational videos will come up if you click the Videos press button present on the top right.