Technical Support Channels
A One–Hour Ticket Response Time Guarantee
Every help request you submit to us will be responded to within maximum 1 hour. In case your support ticket or email requires further assistance from a sysadmin, we will forward it and leave a note to notify you that your case is being examined. If you make use of our Optional Admin Services package, all of the tasks included there will be performed at a time that is suitable for you.
An Excellent Client Care Service
If you need assistance with the Web Site Control Panel or with any of the apps that we’ve preinstalled on the server on your behalf, do reach our technical support staff anytime via the ticketing system. Moreover, if you require assistance administering your dedicated web hosting server, you can order our Optional Admin Services package, which includes Operating System updates on a weekly basis, installation and troubleshooting procedures, server monitoring and rebooting services, data backup space, etc.
An Intuitive Help Section
Our Web Site Control Panel was installed by default for each dedicated web hosting plan. Among its functionalities is a very time and effort–saving integrated knowledge base that will walk you step by step on all the operations that you can carry out. Most of the how–to articles in addition video versions that show all the actions that you can carry out in a highly illustrative way. You can find the educational articles and the video tutorials in the top right corner of each section of the Web Site Control Panel.