In case you have never opened a hosting account or you are switching companies and the new one deploys an account administration console that you haven’t seen so far, you may become confused about how to perform a given task in your account or on your desktop PC. Because of this, a lot of companies have set up a knowledge base, which enumerates the most frequent questions and issues related to their platform, rather than adding only some generic facts. This kind of knowledge base will help you find the necessary information quickly and effortlessly, so you won’t need to devote time and efforts to stuff that might require something as simple as clicking a button or ticking a checkbox. Thus, not only can you get things done, but you can also discover plenty of new and helpful things, both about the way you can administer your account and about the way the web hosting service works as a whole.

Extensive Online Documentation in Shared Hosting

If you’ve bought your very first shared hosting plan through our company or have moved your site over to us, you’ll grow used to our platform and our in-house developed Hepsia hosting Control Panel in a jiffy due to the fact that we have prepared an elaborate knowledge base where you can find all the information that you will ever need – both general info with regard to the service as a whole and more specific info about the separate functions that you can use and the challenges that you could chance upon. The articles are available in 2 locations. The whole article archive is accessible via the Control Panel’s Help section. You can read articles that are dedicated to the different features in each Control Panel section as well. You can discover how to accomplish basically everything, from enabling an .htaccess file to managing a mailing list, and all the articles offer step-by-step instructions, so you’ll never become lost because of an unclear text. Naturally, in case you run into a more specific obstacle and you cannot find anything about it in our knowledge base, you can get in touch with our client care team representatives 24x7x365.

Extensive Online Documentation in Semi-dedicated Servers

We’ve compiled a detailed online knowledge base for all our present and future clients, so if you buy a semi-dedicated server package through us, you will be able to find any information that you’re searching for at any time. We have plenty of educational help articles, which will help you understand better what is happening in your account – "What is PHP?" and "What are file permissions?" are merely two instances. Our detailed tutorials will help you do anything you want – extract the contents of an archive, import a database, redirect a domain name, and so on. In addition, we also have troubleshooting guidelines, which will allow you to find out what spurs a specific problem and the likely solutions for it. In case you aren’t able to send e-mails or your domain name returns a 500 Internal Server Error message, for instance, you can examine our knowledge base and fix the problem very quickly. You can access the articles through each section of the Control Panel, as well as through the dedicated Help section.